The Account Management Program began in 1997 as a method to increase compliance while reducing costs and inefficiencies for CBP and commerce. The mission of account management is to use account-based (rather than transaction-based) methods consistent with risk management principles to develop and maintain the highest levels of trade compliance, and to enforce, regulate and administer US trade laws, while promoting the flow of lawful international trade.
By displaying a business and its overall business performance, account management aims to improve compliance, facilitate the flow of legitimate trade, and increase efficiency. This is done, in part, by providing a national account manager to major importers and broker accounts.
An account is an importer or a customs broker. The account can be defined by a single official importer number or by a group of official importer numbers or by one or more declarant codes. All participants in the Importer Self-Assessment (ISA) program are assigned to an account manager. This is an important incentive to join the ISA program. The account manager monitors these accounts for the ISA program.
The Account Manager serves as the primary point of contact with the account for trade-related issues and also serves as the primary point of contact for the account within CBP, to establish and support harmonious working relationships among the many disciplines of CBP. that interact with the account. . The Account Manager also provides account advice and support and works with other CBP disciplines to create and implement comprehensive strategies to manage and segment risk, resolve issues, and increase efficiency.
As part of CBP’s business transformation efforts, each account manager is now a vital member of one of 10 Centers of Excellence and Expertise. The 10 Centers are:
- Agriculture and prepared products
- Clothing, footwear and textiles
- Automotive and aerospace
- Base metals
- Consumer Products and Mass Merchandising
- Industrial and manufacturing materials
- Oil, natural gas and minerals
- Pharmaceuticals, health and chemicals