Logging into numerous work apps — and sometimes having to log in multiple times — annoys many employees and possibly hurts their productivity, according to a survey by a Canada-based password management vendor.
After surveying 2,000 people in Canada and the United States who mostly work full-time on computers, the report (registration required) from 1Password concluded that the login methods used by many businesses need to be overhauled.
“It is high time for companies to take a step back and rethink their approach [to employee access management]says the report released on Thursday, “taking the same care in making online services easy to use and human-centric for their employees as they do for their customers.”
According to the survey
–44% of respondents said that the process of connecting and disconnecting in their organization affects their mood or reduces their productivity;
–26% said they sometimes gave up doing something at work to avoid the hassle of connecting;
–38% of employees said they sometimes procrastinated, delegated, or failed to set up new workplace safety apps due to cumbersome sign-in processes;
–62% reported regularly missing portions of meetings due to connection issues;
–45% of employees use personal accounts such as email and Facebook for single sign-on at work;
–27% of employees believe there is no difference between single sign-on and password reuse.
The report shows “we still have a lot of work to do on the authentication side to make it easier for users to use the multitude of apps they are expected to rely on,” said Steve Won. , product manager of 1Password, in an interview.
The job of infosec leaders “is to enable people to be as productive as possible and get out of the way.” This includes providing them with best-in-class tools to ensure staff have a good user experience, as well as having them use strong and complex passwords. Increased security awareness training is also essential, he added.
Employees also need to understand that they need to think about cybersecurity at home, Won said, largely because more staff are now working from home.
The report highlights the importance of single sign-on solutions so employees don’t have to remember more than one corporate password. Won agreed that the survey could be seen as interested in a company that sells a password manager, but he also believes the survey results can also benefit businesses and consumers by showing what users think. work processes they have to deal with.
Things are bad enough that
–43% of respondents said they had at least once found a workaround or abandoned a task at work due to connection issues;
–11% said they had assigned a task to a colleague so that they did not have to log in;
–13% said they had given up a professional task so as not to have to log on;
–16% said they had shared a login or used someone else’s login to access an account or application at work;
–17% said they had found a workaround to complete a task so that they did not have to log in;
– and 19% said they gave up logging into a non-critical app at least once because it was taking too long.