As work to deliver the new One Login system enters a ‘critical period’, the government’s digital service has added millions of pounds in value to three contracts covering the provision of technical services and support to the project.
A cumulative amount of £7.26m was added to the value of the trio of deals, which are now worth a total of £23.1m. This represents an overall increase of 46% from the originally planned expenditure of £15.75 million.
Chief among these is an agreement with Deloitte to serve as the primary professional services “delivery partner” for the One Login program. The engagement took effect on March 24 and spans a two-year term, during which the consultancy will provide GDS with “full or partial multidisciplinary digital delivery teams to work on the outcomes” specified in individual statements of work.
These teams are needed with about 5-10 business days’ notice, and the vendor must also help secure “sustainable internal capacity to expand and perform services after the contract ends,” according to the procurement documents.
Although it still has more than 16 months to go, GDS has already acted to increase its planned spending via the deal by more than a third of its initial value of £9m – a figure which has now been raised to £12.3million.
Another contract with Deloitte – for the creation of a native mobile application through which the One Login system will digitally verify the identity of users – also saw its budget increase significantly. The two-year deal started on February 10 and was initially valued at £4.8million. This rose by 50% to £7.2m, according to recently released purchase information.
This contract is similar in scope to the Delivery Partner Agreement, with the vendor providing teams to deliver defined goals of periodic statements of work, while also being expected to “support GDS in developing its ongoing engineering capability in the development of native applications”.
The third contract to receive a seven-digit spend increase is an 18-month commitment that took effect in September 2021. The deal with technology consultancy Hippo Digital was put in place to provide GDS with services to help “develop and implement the architecture and technical elements of the service and the migration of the help desk”.
This contract, which includes technology recruitment specialist LA International as a key contractor, is due to close on March 31, 2023. As that date draws closer, a further £1.56 million has been added to the value of the deal, bringing its total value to £. 3.51m.
“This is a critical time for the program and the buyer is asking the vendor to continue providing crews for results-based work,” GDS said in an updated procurement notice. “The current value of the contract is nearly exhausted, so we want to increase the value to continue delivery during this critical period.”
One Login aims to provide a single digital system through which citizens can access a full range of services provided by departments across government. It will replace an existing patchwork of around 200 accounts currently in use, incorporating 44 different login methods.
The first five services recently went live with One Login on a pilot basis. The government-wide digital and data strategy – dubbed Transforming for a Digital Future – released earlier this year sets out a commitment that “all departments will confirm an adoption strategy and roadmap for One Login…d by April 2023, and their services will have begun integration by 2025.”