IRVINE, Calif., May 19, 2022 /PRNewswire/ — GoDocs (https://godocs.com/), GoDocs, the automation leader in commercial loan document generation today, announces the launch of its National Account Management Team. This latest expansion is a direct reflection of the company’s commitment to a customer-centric culture. Although GoDocs takes advantage of the latest automation technologies, it continues to focus on the customer experience.
The new account management team is comprised of professionals from across the country who represent top banking and fintech experts. GoDocs has worked hard to hire the best people in the business so that the company can continue to meet its own high standards for customer service and satisfaction.
In fact, in its 20+ years in the commercial lending business, GoDocs has earned top marks in customer satisfaction metrics. The company also has a Net Promoter Score (NPS) #1, which is the industry-proven metric for measuring customer loyalty, understanding customer experience, and predicting business growth. GoDocs has always demonstrated that it takes the lead when it comes to making customer experience a central part of its corporate culture.
Vic SunSenior Vice President of Sales at GoDocs, said this about the new account management team: “We want our customers to know they have quick and easy access to the expert support they need. to take full advantage of all that GoDocs has to offer. A nationwide account management team will enable us to continue to prioritize customer satisfaction as we expand and transform the commercial lending space. . »
While technology and innovation play a vital role at GoDocs, the company is fundamentally about people. “We understand that our people are our greatest resource and that our customers are at the heart of everything we do. Having a national account management team will provide customers with a personalized experience that continues to make GoDocs a industry leader,” said the CEO of GoDocs, Steve Butler.
In recent years, GoDocs has experienced rapid and impressive growth. Much of their success can be attributed to pursuing a customer-centric vision. They’ve come up with a formula that balances customer service with cutting-edge products and services. This has allowed them to secure the top spot in the market and position the company for even more expansions to meet the needs of its customers.
GoDocs, the leader in commercial loan document generation automation, offers next-generation software solutions for banks, credit unions, and private lenders to create a streamlined commercial loan closing process. They offer lenders and borrowers access to the first and only purely cloud-based system that offers a solution that is both flexible and frictionless. This allows commercial loans to operate at scale. GoDocs has remained at the forefront of modernizing organizations and embracing the power of digital transformation. Today, the company enjoys the trust of leading banks in the sector and is proud to accompany its solutions with onshore support for a seamless experience.
Vice President of Marketing