A year after launching its program to develop One Login, a way to identify oneself digitally to government sites and services, the UK government is now sharing its thoughts on its progress and future plans.
Writing in a blog post, Natalie Jones, director of digital identity at the Government Digital Service (GDS), says One Login has evolved significantly since she joined the program in September.
“We have products in beta, a full dance card for services that want to work with us, and we’re well on our way to developing the suite of products that our government partners have requested,” Jones says.
Specifically, the GDS exec says the team already has an initial version of a browser-based process (with passport verification and knowledge-based verification) in limited beta with their partner Disclosure. and Barring Service.
Additionally, Jones adds that the team has created an identity verification app for people with driving licenses in beta with HMRC for Government Gateway users and has “credible” plans for passports and biometric residence permits to be added in the near future.
GDS is also working on a set of features focused on inclusivity, such as digital respondents, face-to-face routing, and new sets of knowledge-based verification questions that draw on government data.
“We’re most definitely on track in terms of delivery,” Jones says. “We’re building the things departments have told us they need, and we’re building on all the great work and research that’s already been done across government, so we’re not starting from scratch.
At the same time, Jones admits it’s been difficult working with departments to migrate their services in a way that works for them and their users. For context, the complexity of coordinating these different verification services was one of the reasons for the withdrawal of Verify, the UK’s former online identity verification tool.
“The legacy and diversity of identification methods across government means that there is a lot of analytical work to be done to map existing processes to the Good Practice Guidance (GPG) framework and understand the relative levels insurance they need,” she explains.
Despite these differences, however, Jones’ team noticed that the percentage of eligible users who pass through different identity verification pathways requires attention from all departments.
“So we’ve made great strides in terms of building the things that departments have requested, and that will continue to be our primary focus for the next six months at least,” the digital identity manager said.
“However, in parallel, we are beginning to work on the complexities of user migration, how our account functionality should work, and how we can begin to reuse verified identities in one place to access services. to another.”
Finally, Jones adds that GDS is also thinking about how it can start to influence people’s behavior when using GOV.UK, the government service and information portal.
“To be connected’ [should become] a default behavior, as it “unlocks” other elements and improves the user experience. »
digital identity | government services | identity verification | A connection | UK