The best of both worlds: associate Tripwire ExpertOps with technical account management

It won’t surprise anyone who spoke to me for more than five minutes, but I’m a fan of Doctor Who. Actually, “fan” is nice. I’m so obsessed with the show that more than one “Who” actor has restraining orders on me.

The main character, the Doctor, is an alien from the planet Gallifrey. His fellow Gallifreyans are a race of super intelligent beings who have unlocked the secrets of space and time travel. But they are also condescending, believing themselves to be the best of all kinds. Emotionally, they are so stunted that Freud could make a living from psychoanalysis. Thus, the Doctor often travels on Earth, through space and time, learning compassion, becoming the protector of the Earth and its inhabitants. In other words, he has the best of both worlds.

For those of you wondering where I’m going, I say, “Shh, I’m making a point. “

Let’s put that aside for a moment and discuss two services that can make life much easier for Tripwire users. And yes, I realize it was a terrible streak. Do me a favor.

Tripwire ExpertOps

Do we start with ExpertOps? Good, because that’s where I start. Basically, ExpertOps is a managed service for cloud-based and on-premises deployments. We manage the health and configuration of your deployment. You can focus on protecting your business. However, this is not a buyout. We leave the work to you, but we spend time in meetings to make sure the deployment is to your specifications and that you understand how and why we have organized things the way we have. We work for Tripwire. We report to you.

As a member of the ExpertOps family, you will be assigned to an engineer named Managed Services who (Read more …)